Updated as of March 24, 2022
Please click on the category of your business’ concern below to learn more. For residential customers, you may visit https://company.meralco.com.ph/faqs-during-covid-19-times
Transactions at our Business Centers
1. What’s the Business Center Office Hours?
With the government's announcement of various quarantine implementations, please see updated Business Center Schedule subject to change depending on IATF announcement:
| Offices | Dates | Monday to Friday | Saturday | Sunday & Holiday |
| All Business Centers except below | Oct 16-31 | 7:00 am to 5:00 pm | 7:00 am to 12:00 noon | Closed |
| Metro Point Mall Branch | 9:00 am to 5:00 pm | 9:00 am to 2:00 pm | Closed | |
| Bacoor Government Center Branch | 8:00 am to 5:00 pm | Closed | Closed |
We highly encourage you to transact with us through our 24/7 official channels:
- Meralco Online
- Meralco Mobile app: download on Google Play or App Store
- Message us on Facebook or Twitter
- Email biz@meralco.com.ph
- Hotline 16210
2. Is it safe to visit your Business Centers? What safety precautions do you follow?
- Business Center personnel wear masks, practice social distancing and proper hand hygiene.
- Acrylic barriers have been installed as added precaution when transacting.
- Everyone is required to bring their vaccination card and wear a mask and a face shield when entering the Business Center premises. No mask and vaccination card, no entry.
- We will check your temperature prior to entry. Individuals with temperature of 37.5 degrees and above will not be allowed to enter.
- Those with cough and/or cold or manifest COVID-19-like symptoms will be not allowed to enter.
- Maintain a distance of 1.5 meters / 5 feet away from the next person. Stickers will guide you to observe social distancing.
We ask everyone’s cooperation and understanding as we implement these guidelines for everyone’s safety. If you do not meet the criteria to enter our premises, you may email biz@meralco.com.ph or call the business hotline 16210 for any concerns or inquiries.
Service Application
1. How can I apply for electric service/submit requirements?
We offer you easier, safer and more convenient ways to apply for electricity service for your business:
- Via Meralco Online
- Via email: biz@meralco.com.ph
2. What are the requirements when applying for electric service?
- Application form which can be filled out via Meralco Online
- Authorized letter for customer's representative
- Electrical Plan with Load Schedule, Single Line Diagram, and Location Sketch (signed and sealed by a Professional Electrical Engineer)
- Valid Government ID of the customer and representative
- Proof of ownership (Transfer Certificate of Title or Deed of Sale or Contract of Lease)
- BIR Certificate of Registration
Additional requirements for Corporations
- SEC Registration with Articles of Incorporation
- Latest General Information Sheet (GIS)
- Secretary's Certificate (authorized to sign the Meralco contract)
Additional requirements for Partnerships
- Articles of Partnership
Additional Requirements for Individual/Sole Proprietorship:
- Business Permit or Department of Trade and Industry (DTI) Permit
3. Meralco is supposed to visit me to check my metering facility (field survey). What will happen now?
Meralco can conduct a field survey once safety assessment of the area has been cleared. Our field representatives and contractors are ensured to wear personal protective equipment (PPE) and maintain physical distancing at all times.
4. I am supposed to go to Meralco to pay the deposit/ cash advance for my service application. What do I do now?
Payments will be accepted through our Business Centers. However, we encourage you to stay home and stay safe. Please email us at biz@meralco.com.ph or call 16210. Your Biz Partner will get in touch with you and advise you on the next steps in the settlement of your deposit/ cash advance.
5. I am supposed to go to Meralco to sign my contract for my service application. What do I do now?
We encourage you to stay safe home and stay safe. You may email us a soft copy of the signed contract at biz@meralco.com.ph
Meter Reading
1. Will meter reading activities be suspended?
Meralco will continue to read meters. Your bill will be based on the reading displayed on your meter.
2. Do your meter readers follow safety protocols?
Our meter readers follow safety protocols and use Personal Protective Equipment (PPE), mask and gloves, when performing their duties. To ensure their safety, we also conduct daily health checks before they are deployed.
3. What if our business is closed and you have no access to our meter?
For customers whose meters are within temporarily closed premises, please give us access to read your meter. Otherwise, we will have to continue estimating your bill until access is given. For any concerns, email us at biz@meralco.com.ph or call 16210.
Billing
1. I can’t wait for the bill delivery. I want a copy of my bill now.
You may get a copy of your bill via Meralco Online.
- Log in to Meralco Online to view your bill. You may also download a PDF copy
- If you don’t have an account yet, sign up to Meralco Online
For any concerns, email us at biz@meralco.com.ph or call 16210.
Payments
1. Where can I pay my bills?
We highly encourage you to pay your bills via online channels:
| Digital/OTC | Payment Channels |
Payment Posting (daily) |
Kind of Service |
Pay for Overdue bills? |
Pay for Disconnected Services? |
| Digital | Meralco Online | 7AM-10:59PM | Self-Service |  |
|
| Digital | Meralco Mobile | 7AM-10:59PM | Self-Service | |
|
| OTC | Meralco Business Center |
7AM-5PM | Agent | |
|
| Digital | Bayad Online | 7AM-6:59PM | Self-Service | |
|
| OTC | Bayad Center | 7AM-6:59PM | Agent | |
|
| Digital | Maybank | 7AM-6:59PM | Self-Service | |
|
| Digital | BPI Quickpay | 7AM-6:59PM | Self-Service | |
|
| Digital/OTC | BDO | 7AM-6:59PM | Agent/Self-Service | |
|
| Digital | PNB | 7AM-6:59PM | Self-Service | |
|
| Digital | RCBC Online | 7AM-6:59PM | Self-Service | |
|
Reminders for customers who will pay installment bills:
- Pay the exact installment amount
- Pay on or before the due date
For a complete list of Meralco Business Centers, click here.
For Authorized Withholding Agents (AWA) :
- You may proceed to any Meralco business center or through your payment specialist for the processing of your CWT/FWV.
- You may also visit any of our partner banks with CWT printing facility: Asia United Bank, Chinabank, PNB, RCBC, Robinsons Bank, Security Bank and UnionBank.
For over-the-counter you may proceed to the nearest Bayad Center branch and our partner banks
2. I won’t resume operations yet, probably later this year. How will you bill me for months without operation?
We will bill you based on actual meter reading.
3. I have no means to pay online, what are the payment options available for me?
You may pay over-the-counter at Bayad Center branches and our partner banks
When paying via Meralco Payment partners, make sure you have a copy of your bill and your Customer Account Number (CAN).
Meralco Online
1. How can I sign up to Meralco Online?
To sign up to Meralco Online, click here.
For steps on how to register, click here.
2. I have already completed the registration in the website. What do I need to do next?
Please send us the ff. requirements via email:
- Authorization letter - This can be in the form of an email from the President, Vice President, General Manager, or equivalent, authorizing his/her personnel access to company details via the Meralco Online enrollment.
- Undertaking - Ideally, signed and notarized. This can be filled-out without the physical signature, but must explicitly be indicated in the email of the Company President, VP, or GM (or equivalent) that he/she is amenable to the Undertaking. You can download the file here
- Valid ID - Scanned copy of the ID of the company personnel being provided access to Meralco Online. If not available right now, this may be deferred and included in the undertaking.
3. I already have a Meralco Online account. I want to view my bill/pay my bill/report a concern, etc. Can you guide me on how to do it?
For details on how to use Meralco Online, click here.