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Transact and communicate with Meralco anytime, anywhere
Regardless of time and day, Meralco Online allows you to view and pay your bills as well as report power outage in your area. Aside from being updated on restoration time, you may also sign up for advance email and SMS alerts for planned outages due to scheduled maintenance.
You may also request for products such as Prepaid Service, Net-Metering, and Peak/Off-Peak through Meralco Online. The same goes for services like service downgrade or upgrade, facility relocation or remodel, and electric service contract changes.
If you would like to apply for electric service for your home or property, Meralco Online is also the place to go. Because we value your feedback, concerns and inquiries can be coursed here and responses are sent either via email or through real-time response from a Meralco agent.
Meralco Online lets you access the Meralco Virtual Engine (MoVE) online app which features a directory of Meralco Business Centers and Bayad Centers as well as the Appliance Calculator and Orange Tag for computing operating costs of every appliance. Meralco MoVE also gives energy efficiency tips and provides updates on new technologies through the Bright Ideas section.
As we continue to develop Meralco Online, you will be able to view power outages and track your electric consumption on a daily or weekly basis in the future.
You may visit www.meralco.com.ph to register and download the Meralco Mobile App. The same app is also available through the Apple App Store for iOS device users and Google Play for Android.
Meralco Online gives you 24/7 access to Meralco services.
With Meralco Online, you can do the following:
- View & Pay Bills. Access your bill and pay anytime, anywhere.
- Report an Outage. Inform Meralco when there is an outage in your area, and get updates on the time of restoration. You may also enable SMS & email alerts, so you can be notified of planned outages (due to scheduled maintenance) in advance.
- Products and Services Requests. Avail of Meralco energy programs, such as Peak/Off-Peak (POP), Prepaid Service (KLoad), and Net-Metering. You may also request for service and account updates, such as service upgrade/downgrade, facility remodel/relocation, and changes in the electric service contract.
- Inquire or Give Feedback. Send us your inquiries or concerns and we will give you feedback via email. You may also get real time feedback via chat with a Meralco agent.
- Apply for Electric Service. Need electric service for your newly purchased home or additional property? Accomplish the form and submit your requirements online.
Plus, you can access all the functionalities you love from Meralco’s pioneer online app, the Meralco Virtual Engine (MoVE).
- Appliance Calculator & Orange Tag help you compute the operating cost of your appliances.
- Directory shows you the nearest Meralco Business Center and Bayad Center outlets.
- Bright Ideas gives you energy efficiency tips, updates on ongoing appliance promos, and information on new technologies.
Soon, you can also:
- View your power outage on a map.
- Monitor your daily or weekly electric consumption.
To register, go to www.meralco.com.ph or download the Meralco Mobile App*.
* Supports the latest iOS and Android operating systems. Download via the App Store (Apple) or Google Play (Android).
Know if you are eligible to access Meralco Online
You can register to Meralco Online if you are a registered customer with an existing contract or a new customer applying for service. Users and payors of any Meralco service as well as their authorized representatives can register too.
To be able to register to Meralco Online, you should be any of the following:
- A registered customer who has an existing contract with Meralco
- A new customer who is applying for a Meralco service
- An actual user of a Meralco service
- A payor of a Meralco service
- An authorized representative of a Meralco customer
A step-by-step guide in signing up for Meralco Online
It’s easy to register for a Meralco Online account via www.meralco.com.ph or through the downloadable Meralco Mobile App.
For residential and Microbiz customers, you can register by visiting the official Meralco website and clicking the Meralco Online button. Then, click the “Register” tab and provide all required information as marked by an asterisk. You may search for appropriate answers for some details via the tooltip next to it.
After typing in the information, accept the Terms and Conditions and Privacy Policy by checking the tickbox and clicking the “Register” button. After which, check your email for a link that contains a validation link. You will be redirected to Meralco online once you click on it and you will be able to set a password for your account. Once the password is set, you will be automatically logged to your Meralco Online account.
You will also go through the same process when you register for an account via the Meralco Mobile App. However, the only difference is that you will be doing it not on the official Meralco website but on the Meralco Mobile App on your smartphone. Once you have set your password after validating your email, you will be logged in to your Meralco Online account on your mobile browser. Here, you can choose to access your account via the browser or the Meralco Mobile App. Choosing the latter brings you to the app’s log-in page wherein you’ll have to encode the required details for account access.
For Business Customers who will register via the website, just follow the web registration process for residential and microbiz customers. But once you click on “Register” after accepting the Terms and Conditions and Privacy Policy, a request will be created and a Meralco personnel will be in touch for additional requirements and completion of the registration process.
In the case of Business Customers who registered via the Meralco Mobile App, follow the same process with that of residential and microbiz customers who registered via the app. But once you click “Register” after accepting the Terms and Conditions and Privacy Policy, you will receive an email notification containing a case reference number to confirm receipt of your request.
Then, a Meralco personnel will contact you to complete verification. Another email containing a verification link will be sent after the registration process is completed at the backend. Click the link to verify the registration on your end and set your desired password on the succeeding page. Take note that you can only access the verification link in that email once and it will expire after 30 days.
Meanwhile, Corporate Customers will be provided with a Meralco Online account upon request. Contact your assigned Relationship Manager for more details.
You may register for a Meralco Online account at www.meralco.com.ph or via the Meralco Mobile App, which you can download at the Apple App Store or through Google Play.
For Residential and Microbiz (GS-A) Customers:
A. Registration via Web (www.meralco.com.ph)
- Go to www.meralco.com.ph and click the Meralco Online button.
- Click the "Register" tab.
- Provide all required information, marked with an asterisk (*). For more details on some of the fields, hover on the tooltip found next to those fields.
- Accept the Terms & Conditions and Privacy Policy by clicking the tickbox.
- Click the "Register" button.
- An email will be sent to you to validate the email address you provided. The email will also contain the link to set your password.
- Click on the link in the email. You will then be redirected to Meralco Online to set your password. Once password has been successfully set, you’ll automatically be logged into your Meralco Online account.
B. Registration via Meralco Mobile App
- Launch the Meralco Mobile App.
- Tap the "Register" button.
- Provide all required information, marked with an asterisk (*).
- Accept the Terms & Conditions and Privacy Policy by checking the tickbox.
- Tap "Register" on the upper right-hand corner.
- An email will be sent to you to validate the email address you provided. The email will also contain the link to set your password.
- Tap the link in your email to set your password. You will automatically be logged in to your Meralco Online account via your mobile browser. You can choose to access your account via mobile browser or to continue on Meralco Mobile App. If you choose to continue on Meralco Mobile App, you’ll be directed to the app’s log-in page. You’ll have to log in again to access your account.
For Business Customers (except Corporate Customers):
A. Registration via Web (www.meralco.com.ph)
- Go to www.meralco.com.ph and click the Meralco Online button.
- Click the "Register" tab.
- Provide all required information, marked with an asterisk (*). For more details on some of the fields, hover on the tooltip found next to those fields.
- Accept the Terms & Conditions and Privacy Policy by clicking the tickbox.
- Click the "Register" tab.
- A request will be created and a Meralco personnel will contact you for the completion of your requirements and registration process.
B. Registration via Meralco Mobile App
- Launch the Meralco Mobile App.
- Tap the "Register" button.
- Provide all required information, marked with an asterisk (*).
- Accept the Terms & Conditions and Privacy Policy by checking the tickbox.
- Tap “Register” on the upper right-hand corner.
- A case reference no. will be provided by the system indicating that a request for registration was created. You will also receive an email notification confirming receipt of the request.
- A Meralco personnel will contact you to complete the verification process.
- An email from Meralco will be sent to your email address after Meralco completes the registration process at the backend.
- Open the email and click on the verification link. Please note that you can only access the link only once, and that it expires after 30 days.
- Set your desired password.
For Corporate Customers:
Corporate customers will be provided with a Meralco Online account upon request. You may get in touch with your assigned Relationship Manager for details.